Delivery & Returns

Shipping & Returns

Everything you need to know about getting your Zovelle bag — and what happens if it's not quite right.

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3–5 Days

Standard Delivery

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COD

Pay on Delivery

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7 Days

Easy Returns

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All Pakistan

We Deliver Everywhere

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Shipping Information

How We Ship

All Zovelle orders are dispatched via TCS Courier — Pakistan's most reliable courier network. Once your order is packed, you'll receive a tracking number directly on WhatsApp so you can follow your delivery every step of the way.

ServiceTimeframeCost

Standard Delivery 3–5 Business Days Rs 200

Karachi, Lahore, Islamabad 1–3 Business Days Rs 200

Remote Areas 5–7 Business Days Rs 300

Orders over Rs 5,000 Standard timeframe Free

Processing Time

Orders placed before 2pm PKT are typically dispatched the same day. Orders placed after 2pm or on Sundays are dispatched the next business day.

Cash on Delivery (COD)

We offer COD on all orders across Pakistan. When your parcel arrives, simply pay the delivery rider in cash — no card, no apps, no hassle. COD orders may take one extra day to process.

Order Tracking

As soon as your order ships, we'll send your TCS tracking number to your WhatsApp. You can track your parcel at tcs.com.pk or message us and we'll check it for you.

Delivery times are estimates and may vary during sale events, public holidays, or due to courier delays outside our control.

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Returns & Exchanges

Our Return Policy

We want you to love your Zovelle bag. If for any reason you're not happy, we'll make it right. You have 7 days from delivery to request a return or exchange.

Message Us on WhatsApp

Send us your order details and the reason for the return. Include a photo if the item is damaged.

We Arrange Pickup

Our team will schedule a TCS pickup from your address — you don't need to drop anything off.

Refund or Exchange

Once we receive the item, we'll process your exchange or refund within 2–3 business days.

Items Eligible for Return

Unused, in original condition with tags attached
Returned within 7 days of delivery
In original packaging where possible

Items Not Eligible

Items showing signs of use, perfume, or marks
Sale or discounted items (unless defective)
Items returned after 7 days without prior notice

Damaged or Wrong Item?

If your order arrives damaged or you received the wrong item, we'll replace it immediately at no cost to you. Just send us a photo on WhatsApp within 48 hours of delivery.

Start a Return on WhatsApp

Still have questions?